— SOLUTION · SAAS

Reviews → roadmap. Without the spreadsheet hop.

See which features customers ask for most, which signals point to churn, and what your G2 page actually says about you.

workbench · all insights · type: churn risk · 12 results
Avg Rating · Reviews 4.7 ★ Avg Star Rating 2,184 reviews · +0.2 vs 30d ago Reviews by Platform Platform Count Avg ★ g21,2844.8 trustpilot6044.5 producthunt2964.7 Reviews Trend 800 600 400 200 0 May Jun Jul Aug Sep All Insights 1 ½ ⅓ 7d 30d 90d All Filter Status ▾ Priority ▾ Assignee ▾ Platform ▾ Type 1 ▾ churn risk ✕ Clear Table Kanban Insight Type Priority Source Status Date Evaluating Acme alongside our renewal. Onboarding is the blocker.● churng2newAug 5API rate limits are killing our integration. Looking at Quanta.● churnproducthuntnewAug 11Pricing changed mid-contract. We are considering not renewing.● churng2ackAug 25Steeper learning curve than expected. Three teams stalled.● churnapp storenewAug 22Support took two days on a blocker. Renewal review is next month.● churntrustpilotshippedAug 28
— 01 · Feature requests

The roadmap your customers already wrote for you.

AI pulls every feature ask — from G2, Trustpilot, in-app, Smart Forms — into named requests, then ranks them by how many people want it, who they are, and how much ARR's behind them.

Click into one and you'll see the actual quotes, which accounts are asking, and a Linear or Jira ticket already filled in with the summary.

See what they want →
requests · "SSO via Okta + custom IdP" · 22 enterprise accounts
186 mentions 22 enterprise $2.4M ARR trending
22 enterprise accounts have requested Okta-based SSO with a custom IdP fallback. Most cite security review blockers; three name it as a renewal condition.
"Without Okta SSO we can't get past our security team. This is the only thing blocking us from rolling it out company-wide." — G2 · ★4
"Asked for SSO twice already in our QBR. We will not renew without it." — renewal call · ★ —
— 02 · Churn signals

The renewal-killer you'd find three weeks too late.

Flag the accounts that are turning — the reviews, the in-app feedback, the tone of support tickets all drifting toward churn, whether that's pricing gripes, a competitor's name, a rough onboarding, or NPS sliding.

CS gets a queue. Sales gets context. Product gets the cluster of themes that links the at-risk cohort, so the next ticket tackles the reason people are leaving.

ARR weightingRenewal window
Save at-risk accounts →
at-risk · account 1 / 12 · Northwind
All Insights
← Back|‹ 1 / 12 ›
Evaluating a competitor ahead of renewal
★ Churn riskBug report
AI Summary
Onboarding friction across three teams, now naming Acme in a renewal review.
Recent signals (3)
★ 1.0
Marcus R.Head of Ops201-500 employees
g2Aug 30, 2026 · Evaluating Acme alongside renewal…
›
PROPERTIES
Status
○ New
Assignee Unassigned
Product Area Onboarding
Product —
Email —
Created Aug 30
ACTIONS
Send to Slack
Copy as Markdown
Delete
SEND EMAIL
Compose email to reviewer
— 03 · Roadmap to ticket

One click from insight to Linear, Jira, Slack, or a webhook.

Push an insight to Linear or Jira and the ticket shows up ready to work, labelled and summarised.

Route in bulk by theme — every "API rate limits" insight to the Platform team, every "Onboarding" one to Growth — each landing in a Slack channel. Or send the lot to a webhook that retries if it fails.

Push to your tools →
linear + slack · USR-184 · from request "SSO via Okta"
UUseReviews›Issues›USR-184Add Okta SSO + custom IdP fallback1 / 12
Add Okta SSO + custom IdP fallback
Feature Request: SSO via Okta
Category: Add Okta SSO + custom IdP fallback
Mentions: 186 source reviews
Accounts named: 22 · 3 marked renewal-blocker
AI Analysis
22 enterprise accounts ($2.4M ARR) have requested Okta-based SSO with a custom IdP fallback. Most cite security review blockers; three name it as a renewal condition.
Customer Feedback
★★☆☆☆ (2/5) — Marcus R. on G2
Security review stalled without Okta (UseReviews Review)
We can't roll this out company-wide until SSO goes through Okta.
Properties
Backlog
Set priority
Assign
Labels
Add label
Project
Add to project
#product-teamMessagesCanvas
U
UseReviewsAPP18:51
Feature Request — 1 item
Add Okta SSO + custom IdP fallback
186 mentions · 22 enterprise accounts
We can't roll this out company-wide until SSO goes through Okta.
View in UseReviews✅ 2👀 1
Ship what your retention depends on.
Every QBR has the same scramble — what are customers asking for, who is at risk, why are they leaving. UseReviews collapses that scramble into a workbench, so the answer is already there before the question gets asked.
— WHAT THE SAAS WORKBENCH UNLOCKS
— also in UseReviews

Plan the roadmap from what customers asked for.

Workbench ranks every request by the MRR and open deals behind it. Drag it to Shipped and everyone who asked hears about it.

See what to fix first →

Questions & answers

Which B2B review platforms do you connect to?

G2, Trustpilot, App Store, Google Play, plus RSS, CSV upload, and our API for anything else. New reviews ingest within minutes; historical reviews backfill on first connection.

How long does it take to set up?

Most teams are up in under an hour. Connect a review source via OAuth or API key, kick off the historical backfill, and the AI starts clustering once you have enough volume. From there it's picking the views your team wants pinned to the sidebar.

Can the workbench be split per team — Product, CS, Sales?

Yes. Each team gets their own saved views — Product filters by theme cluster, CS by at-risk queue and renewal window, Sales by named-competitor mentions and quotable advocates. Same underlying data, different lenses. Notes and comments stay shared across views.

What counts as a "churn signal"?

A configurable set of cluster matches — pricing complaints, named-competitor mentions, onboarding friction, declining NPS, support-tone shifts, and more. You set the threshold per signal type per workspace.

Connect G2. See your roadmap, ranked.

Top requests, churn signals, and ready-to-work Linear or Jira tickets in one workbench. Free plan included — no credit card.