— SOLUTION · SAAS

Reviews → roadmap. Without the spreadsheet hop.

See which features your customers ask for most, which signals point to churn, and what your G2 page actually says about you — all in one workbench, with one click to push to Linear, Slack, or any webhook.

saas · review intelligence · 30d
— B2B REVIEW PLATFORMS · 30D 4.7 ★ 1,642 reviews +0.2 vs 30d ago G2 4.8 +0.3 TRUSTPILOT 4.5 −0.1 GOOGLE PLAY 4.6 +0.2 APP STORE 4.8 +0.2 CHURN SIGNALS · 30D 47 at-risk accounts 12 enterprise · 35 mid-market FEATURE REQUESTS · BY DEMAND SSO via Okta + custom IdP 186 mentions · 22 enterprise · trending ↑ → LINEAR Bulk export to CSV with filters 128 mentions · 18 mid-market → LINEAR Webhook for new insight event 94 mentions → PUSH Saved-view sharing per workspace 61 mentions AT-RISK ACCOUNTS · ENTERPRISE Northwind · $148k ARR ★1 · 2 days ago "Evaluating Acme alongside renewal. Onboarding is the blocker." tagged: onboarding · competitor:acme Hyperloop Inc · $96k ARR ★2 · 5 days ago "API rate limits are killing our integration. Looking at Quanta." tagged: api · competitor:quanta Felt Co · $64k ARR ★2 · 1 week ago "Pricing changed mid-contract. Considering not renewing." tagged: pricing · renewal_risk View all 12 enterprise at-risk →
— 01 · Feature requests

The roadmap your customers already wrote for you.

AI pulls every feature ask — from G2, Trustpilot, in-app, Smart Forms — into named requests, then ranks them by how many people want it, who they are, and how much ARR's behind them.

Click into one and you'll see the actual quotes, which accounts are asking, and a Linear ticket already filled in with the summary.

AI clustersARR weightingTier weightingLinearSlack
Open feature requests →
requests · "SSO via Okta + custom IdP" · 22 enterprise accounts
186 mentions 22 enterprise $2.4M ARR trending ↑
22 enterprise accounts have requested Okta-based SSO with a custom IdP fallback. Most cite security review blockers; three name it as a renewal condition.
"Without Okta SSO we can't get past our security team. This is the only thing blocking us from rolling it out company-wide." — G2 · ★4
"Asked for SSO twice already in our QBR. We will not renew without it." — renewal call · ★ —
at-risk · Northwind · $148k ARR · onboarding
Northwind
$148k ARR · 240 seats · renewal in 47d
● AT RISK
Recent signals
2d ago★1 G2 review · onboarding · competitor:acme
9d agoIn-app NPS · 3 · "Steeper learning curve than expected"
21d agoSupport ticket · "Cannot find bulk-import flow"
— 02 · Churn signals

The renewal-killer you'd find three weeks too late.

Flag the accounts that are turning — the reviews, the in-app feedback, the tone of support tickets all drifting toward churn, whether that's pricing gripes, a competitor's name, a rough onboarding, or NPS sliding.

CS gets a queue. Sales gets context. Product gets the cluster of themes that links the at-risk cohort, so the next ticket tackles the reason people are leaving.

Churn signalsARR weightingRenewal windowTheme clusters
Open at-risk queue →
— 03 · Roadmap to ticket

One click from insight to Linear, Slack, or a webhook.

Push an insight to Linear and the ticket shows up ready to work, labelled and summarised.

Route in bulk by theme — every "API rate limits" insight to the Platform team, every "Onboarding" one to Growth — each landing in a Slack channel. Or send the lot to a webhook that retries if it fails.

LinearSlackWebhooksChannel routing
Open integrations →
linear · USR-184 · created from request "SSO via Okta"
USR-184 · backlog · auth team
● pushed
Add Okta SSO + custom IdP fallback
22 enterprise accounts ($2.4M ARR) have requested Okta-based SSO with a custom IdP fallback. Most cite security review blockers; three name it as a renewal condition.
Linked context
186 source reviews · G2, Trustpilot, in-app
22 accounts named · 3 marked renewal-blocker
Ship what your retention depends on.
Every QBR has the same scramble — what are customers asking for, who is at risk, why are they leaving. Usereviews collapses that scramble into a workbench, so the answer is already there before the question gets asked.
— WHAT THE SAAS WORKBENCH UNLOCKS

Questions & answers

Which B2B review platforms do you connect to?

G2, Trustpilot, App Store, Google Play, plus RSS, CSV upload, and our API for anything else. New reviews ingest within minutes; historical reviews backfill on first connection.

How long does it take to set up?

Most teams are up in under an hour. Connect a review source via OAuth or API key, kick off the historical backfill, and the AI starts clustering once you have enough volume. From there it's picking the views your team wants pinned to the sidebar.

Can the workbench be split per team — Product, CS, Sales?

Yes. Each team gets their own saved views — Product filters by theme cluster, CS by at-risk queue and renewal window, Sales by named-competitor mentions and quotable advocates. Same underlying data, different lenses. Notes and comments stay shared across views.

What counts as a "churn signal"?

A configurable set of cluster matches — pricing complaints, named-competitor mentions, onboarding friction, declining NPS, support-tone shifts, and more. You set the threshold per signal type per workspace.

Connect G2. See your roadmap, ranked.

Top requests, churn signals, and Linear-ready tickets in one workbench. Free plan included — no credit card.

Start free →