The exact words your customers use to describe you.
Stop guessing at headline copy. UseReviews groups the phrases customers use across hundreds of reviews and ranks them by how often they come up.
Lead with what customers value most. Not what you guess they do.
"Saves me hours," "I used to spend a whole day on this," and "twenty minutes versus a week" all mean the same thing. UseReviews clusters them automatically and ranks the theme — not each individual phrasing.
Voice of customer, ranked by frequency — so you understand what people value most, and what frustrates them most.
Find your themes →Every review, organized by theme and timeline.
The PMM channel you keep in #voc — but populated automatically as reviews sync, pre-tagged by theme and competitor, and searchable.
Pipe it to Slack with a channel per theme, and pin the feed to your workbench sidebar so it's always in reach.
Send themes to Slack →Drop their words into your decks. Verbatim.
Every phrase and theme copies in one click — plain text, markdown, a Notion-ready block, or a quote with the source attached. Your positioning ends up built on what customers actually said.
Use their words →Hear it from support and sales too.
Sources pulls in tickets from Intercom, Help Scout and Front and calls from Gong. The words customers use on a call end up next to the ones they write in reviews.
Questions & answers
How are themes and phrases identified?
AI reads every ingested review and clusters phrases that mean the same thing — "saves me hours," "twenty minutes versus a week," "I used to spend a whole day on this" all roll up into one theme. Each theme is ranked by frequency and exposes the underlying phrasings, the platforms they appear on, and the rating distribution.
Can I copy phrases straight into my decks and site?
Yes. Every phrase and theme has a one-click copy — as plain text, markdown, a Notion-ready block, or a quote with source attribution. Build positioning docs, landing-page copy, and ad creative from real customer language instead of inventing it.
Does the voice-of-customer feed stay up to date?
It updates as reviews are processed. Each time a new batch of reviews is ingested and analysed, the feed populates automatically, pre-tagged by theme and competitor, and fully searchable. Route it to Slack with per-theme channel routing, schedule a weekly digest, or Ask the AI. Mention a platform or rating in your question, like "low-rated G2 reviews," and it only reads those reviews. Name a competitor and you get a side-by-side brief. For example, it might find G2 reviewers lead with "saves time" while App Store users talk about ease of use. If you connect them in Sources, yes. Tickets from Intercom, Help Scout and Front and calls from Gong or Fathom land in the same themes as your reviews. On calls we only read what the customer says, and that's often where the sharpest phrasing is, since people talk more plainly than they write.Can I see how messaging differs by platform or competitor?
Does it include support tickets and sales calls?
See what your buyers actually say.
Themes and phrases mined from every review you've ingested. Free plan included — no credit card.