Customer feedback
you can act on.

Reviews, tickets, calls and surveys become actions, ranked by revenue and routed to the right team or person.

usereviews · workbench
Crash on iOS 17 after sign-in BUG · 47 App Store ★ 1.2 Bulk export to CSV REQUEST · 32 G2 ★ 4.0 Considering Trustpilot instead CHURN · 12 G2 ★ 2.5 Onboarding feels magical ADVOCATE · 18 App Store ★ 5.0 Single sign-on with Okta REQUEST · 9 G2 ★ 3.5 Slow sync after big imports BUG · 6 Trustpilot ★ 3.0 Push to Linear Notify Slack Email customer 2 selected · 24,318 reviews indexed BUG · 47 Create Linear issue Mark shipped AI summary
Works with the tools you already use
Linear
Jira
Slack
G2
App Store
Google Play
Trustpilot
Intercom
Stripe
HubSpot
— Outcomes

What happens when you turn it on.

Three things our customers do in their first 30 days — none of which involve manually scrolling reviews.

— Issue detection
Spot issues in minutes.
Catch a regression the moment mentions cluster across platforms. AI ranks every signal by impact.
What you can do
· with AI clustering
— Roadmap
Build what's asked for.
Feature requests arrive pre-ranked by mention count and customer revenue.
What you can do
· every planning cycle
— Advocates
Quotes on demand.
Advocates are spotted in every ★5 review, outreach drafted for you. Quotes ready to paste.
What you can do
· in one workflow
20
Sources
5
Feedback types
6
Usage signals
<5min
Time-to-first-insight
— Workflow

From what customers say to what you do next.

01
Bring in what you already have
Import your existing reviews, calls, support tickets, interviews and feedback.
02
Collect new feedback
Smart forms and widgets collect feedback from your product and site.
03
See where users stand
Connect your product usage and Pulse flags who's stuck, slipping or ready to pay.
04
Know what to prioritize
AI tags each piece of feedback as bug, request, churn signal, competitor mention or advocate, with an impact score. Connect your CRM and it's weighted by revenue too.
05
Put it on autopilot
Rules route feedback to the right teammate, post to Slack, or email users to win them back or ask for a review.
— What you get

Five products. One workspace.

Collect feedback, sort it, see how people use your product, know who's behind each comment, and act on it automatically.

BUGS · 47 NEWimpact 92 Export times out over 5k rowsBlocks month-end reporting ★ 1.2 · App Store · 47 ACKNOWLEDGEDimpact 71 SSO login loops on SafariEnterprise accounts only ★ 2.8 · G2 · 18 IN REVIEWimpact 44 Webhook retries duplicateReported by 3 accounts ★ 2.4 · G2 · 12 REQUESTS · 31 IN PROGRESSimpact 84 Filter by customer tierAsked in 26 reviews ★ 3.0 · G2 · 26 NEWimpact 63 Bulk edit in the inboxTop request this month ★ 2.0 · Trustpilot · 9 PLANNEDimpact 38 Saved views per teammateAsked by 8 accounts ★ 3.4 · App Store · 8 CHURN RISK · 12 AT RISKimpact 88 Moving to a competitorPricing named 11 times ★ 1.0 · G2 · 11 NEWimpact 57 Onboarding never finishedChurned after 9 days ★ 1.8 · Play Store · 7 WATCHimpact 41 Seat count droppingTwo renewals this quarter ★ 2.2 · G2 · 5 ADVOCATES · 19 NEWimpact 76 Saved us hours every weekReady for a G2 review ★ 5.0 · G2 · 6 ACKNOWLEDGEDimpact 62 Best support we’ve hadHappy to do a case study ★ 4.8 · Trustpilot · 4 WATCHimpact 48 Recommended us to a peerReferral sent last week ★ 4.6 · App Store · 3
Workbench
Sort every piece of feedback and every signal. Fix what costs you most first.
Prioritize feedback →
STEP 2 OF 3 · NPS FOLLOW-UP
★★★★★
What made you rate us that way?
"Bulk import is great but I can't filter by tier."
answered · step 2
AI
"Which customer tier do you most need to filter by?"
generated · 0.3s
Continue →
Feedback Collection
Pull in reviews, tickets and calls, or ask for feedback with smart form follow-ups.
Collect feedback →
— activation · last 12 weeks WHERE THEY STOP Signed up412 Activated246 Sticky118 Customer61 High-value people slipping usage below their own baseline · score 70+ 23 save as list →
Pulse
See who's slipping, stuck or ready to upgrade. You step in before they churn.
Spot who's slipping →
People 6⚙+
Search people…Filter
ContactRoleSourceStageSignals
m.reyes@finchpay.io
PM+manualTrial
FEATURE REQ
sara.k@northwind.co
VP Product+G2Customer
ADVOCATE
diego@ledgerly.com
Founder+CSVCustomer
QUALITY
priya@havenhq.com
Designer+App StoreTrial
BUG
tom@brightloop.io
Head of Ops+TrustpilotPaid
ADVOCATE
mei@orbitworks.dev
Engineer+Play StoreTrial
CHURN
Customers
Reach out at the right time, based on what each customer said and did.
Engage customers →
— rules · 6 live · last 30 days Email the owner about a churn signal Churn signal, MRR ≥ $500 → email owner, post to Slack 14 runs Check in when an account becomes at risk Account at risk → email everyone there, written by AI 2 to approve Push big requests to Linear Request crosses $10k MRR → push to Linear 3 runs Tell customers when their request ships Request shipped → email everyone who asked 41 sent Analyze new G2 reviews with AI New feedback from G2 → analyze with AI paused
Rules
Set it once and the follow-up runs itself. Churn signals reach their owner, big requests land in Linear.
Automate the follow-up →
— Use cases

Five ways to use your feedback.

For founders, customer success, product, marketing and sales teams.

Customer Success
Know who’s about to leave, and why, before the renewal call.
Catch churn early →
Product Intelligence
Build what keeps customers. Fix what loses them.
Rank what to build →
Competitive Intelligence
Where customers compare you, and what they say.
Track your rivals →
Messaging Intelligence
The exact words customers use to describe you.
Hear their words →
Social Proof
Find your happiest customers. Turn their words into proof.
Find your champions →

Stop guessing. Start acting on what your users do and say.

Connect your feedback and usage, and see what your customers say and do. Free plan — no credit card.

Start free →