Build what keeps customers. Fix what loses them.
Your reviews already say which features close renewals and which bugs cost you stars. Work on those first.
Know which feature saves the renewal.
When 22 enterprise accounts ask for the same thing, you hear about it before the renewal call, not after. Each request shows who asked, the ARR behind it and what they said, so the case for building it is already made.
See what they want →Fix the bug before it hits your rating.
A crash that shows up in 47 one-star reviews goes to the top of the board instead of getting buried in support. Your team picks it up, ships the fix, and everyone can see it's done.
Work your queue →Engineers get the why, not just a ticket.
The ticket arrives with the summary and the customer quotes behind it. Nobody needs a meeting to explain why it matters.
Push to your tools →Every bug and request has an owner.
New bugs and requests go straight to the right person as they come in. You set it up once and stop triaging by hand.
Route it automatically →Every request, with the money behind it.
Workbench shows the MRR, churned revenue and open deals behind each request. Plan Now, Next and Later from there, and tell everyone who asked when it ships.
Questions & answers
Where do the feature requests and bugs come from?
From every source you connect: review sites like G2 and Trustpilot, app stores, in-app feedback, and Smart Forms. AI reads each review, tags the bugs and feature asks, and groups the ones that mean the same thing into a single named request.
How are requests ranked?
By how many people ask for it, who they are, and how much ARR is behind them. You can open any request to see the actual quotes and which accounts are asking.
Can I send requests to Linear, Jira or Slack?
Yes. Push a request to Linear or Jira and the ticket shows up with the summary, labels, and customer quotes already filled in. You can also route requests to Slack channels by theme, or send them to any webhook.
Can I tell customers when their request ships?
Yes. Each request keeps the reviews behind it, so when you move it to Shipped you can draft a follow-up to the people who asked and send it from UseReviews.
Are bugs ranked the same way as feature requests?
Yes. Bugs get grouped and ranked just like requests, by how many people report them and how badly. Each one shows the mention count and average rating, so a crash hitting dozens of one-star reviews rises to the top.
Can I see if a request comes from users who are slipping?
Yes, with Pulse. It tracks who's actively using your product and who's dropping off, so you can tell when a request is coming from accounts you're about to lose.
How does it handle duplicates and different wording?
AI groups reviews that mean the same thing, even when they're worded differently. "Need Okta login" and "SSO please" end up in one request, so nobody has to tag anything by hand.
See what your customers want built.
Find out what to build next from the reviews you already have. Free plan included — no credit card.